Two-Day Root Cause Analysis Workshop (These fill quickly!)

April 2-3, 2009 (Thursday and Friday)
Memphis, TN

 Six Sigma Lite – effective problem solving without all the heavy statistics! 
Register on-line!

Course Overview:
 - The difference between problem solving and root cause analysis
 - Some common problem solving models and their weaknesses
 - Five steps for performing root cause analysis
 - Critical tools for performing root cause analysis

 A two-day course consisting of lectures, practices, and role plays that will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root causes of problems. The course is a version of Six Sigma Lite, teaching an effective problem solving process without all the heavy statistics.

Course Objectives:
 - Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
 - Clarify the difference between analytical and creative thinking, and when each is most useful.
 - Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
 - Expand the range of tools available for analysis of problem situations.

Who should attend:
Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. It  is recommended that participants have some previous experience with the seven QC tools (pareto, flowchart, cause & effect diagram, histogram, run chart, check sheet & scatter diagram).

Course outline:
 - Differences between Root Cause Analysis (RCA) and problem solving
 - Effective Models for RCA
 - Selecting and Defining a Problem
 - Understanding a Process
 - Identifying Possible Causes
 - Data Collection and Analysis
 - Role Play – Consulting for RCA
 - Practice – Case Studies
 - The Rest of the Problem Solving Process

Instructor: Duke Okes
Duke Okes has been helping organizations solve technical problems for more than thirty years. He is a national instructor for the public root cause analysis course offered by ASQ. He is an ASQ Fellow and certified as a quality manager, engineer, and auditor.

Cost:
$450.00 per person and includes all materials, parking pass, and lunch. Class size is limited to 20 students. (Chamber Members, $405.00 per person. Please call 901.543.3530 for discount!)

Register on-line, or by calling 901.543.3530, or emailing tfranks@memphischamber.com or ldale@MemphisChamber.com.