The Results are In!

Team Laundry Cleans Up!

Team Laundry (Hollywood Casino) won the 2005 Memphis Regional Chamber Quality Cup Team Award. The team serves as a regional role model, encouraging others to accept principles and practices that lead to continuous improvements and customer satisfaction. The team was recognized at the Summit Level for making an exceptional contribution to Hollywood Casino’s quality improvement program. Team Laundry is a self-directed team that effectively and efficiently serves a 496-Room hotel, a fine-dining restaurant, a buffet, and a banquet department. This team has saved almost $250,000 in labor costs since the program was instituted and has received bonus payments for 60 of the last 66 months

The Memphis Regional Quality Cup Team Award is aligned with the former RIT/USA Today Quality Cup Team Award and the Malcolm Baldrige National Quality Award Criteria. The award is managed by the Mid-South Quality and Productivity Center  which is a partnership of the Memphis Regional Chamber and Southwest Tennessee Community College.
 

Pictured (left-to-right): Marc Jordan (President/CEO Memphis Regional Chamber), Bob Moister (Hollywood Director of Training and Development), Gary Shorb (Chairman, Memphis Regional Chamber), Rena Tucker (Team Laundry), Curtis Bell (Team Laundry), Dr. Nate Essex (President, Southwest), Loyce Bland (Team Laundry), Rodney Devine (Hollywood Director of Hotel Operations), Jan Helton (Hollywood Executive Housekeeper).