The Results are In!

What do NovaCopy, Inc., Printronix, Lanier Middle School, and Archimania all have in common?  They are winners of the 2003 Memphis Regional Chamber Quality Cup Team Award.  These winning teams serve as regional role models, encouraging others to accept principles and practices that lead to continuous improvements and customer satisfaction. The teams were recognized on four different levels for making an exceptional contribution to their employers’ quality improvement programs. 

NovaCopy, Inc.

Summit Level Winner

NovaCopy, Inc. was awarded the Quality Cup at the Summit Level. This full service distributor of office automation equipment re-engineered its critical service management processes and achieved dramatic, measurable quality improvements.  This includes reducing process cycle time from receipt of request for service from the customer to arrival time of the technician in the customer’s office.

Printronix

Progressive Level Winner

The Progressive Level was awarded to Printronix.  This team created a quality system that was compliant to ISO 9001 by carefully brainstorming and planning out their tasks and goals.  They created documented procedures, attended trainings, conducted surveys, and created a database for customer complaints.  By creating this quality system, Printronix has increased their productivity and decreased their cost per line.

Lanier Middle School

Challenge Level Winner

Lanier Middle School received the Quality Cup at the Challenge Level. This comprehensive middle school found a way to increase their students’ awareness of the needs of the community in which they live in by initiating a project called “Field of Dreams. ”This project focuses on improving ‘teaming’ among interdisciplinary teams of teachers and improving the community park adjacent to the school’s campus. It has provided a Service Learning program which allows students to volunteer their services to the community.

Archimania

Interest Level Winner

At the Interest Level, Archimania created a formal internal infrastructure to manage their business.  The infrastructure was not apparent until their quality team was put into place.  In trying to improve the small business, Archimania hired experience, formed a management team, and identified key areas in their infrastructure that would benefit both their clients and the business.  With these efforts, Archimania has made the transition from a start-up organization to a full-fledged small business.