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Leading
Organizational Change
August 14, 2008
COURSE SUMMARY
A one day course (7 hours) consisting lectures,
worksheets, and role plays that will provide attendees with an in-depth
appreciation of the change process and skills a leader needs to apply to
himself and those impacted by implementing the change. The following
topics are covered:
- Review the mission
and vision of the organization affected
- Determine what must
end and how to begin the movement from the former ways
- Honoring and
encouraging resistance to the change
- Identify the
transition stage and barriers and bridges to communication for
effectively crossing this stressful territory
- Develop six key
actions steps (“A” Factors)
to assist in arriving at the new beginning
- Importance of
planting the change into the culture of the organization
COURSE OBJECTIVES:
This seminar will:
- Provide
understanding of the change process
- Identity elements
essential for a leader to plan for effective change
- Identify resistant
factors that may hinder the change implementation
- Understand that
resilience is required for those affected by the change
- Apply six key action
steps (“A” Factors) to
execute and institutionalize the change
WHO SHOULD ATTEND:
Directors, Managers, Supervisors, project managers, team/task
force leaders and others responsible for initiating and/or implementing
a change within their organization.
PRE-REQUISTITES:
None. Attendees will use several tools such as Force Field
Analysis, Hidden Resource Finder, Action Planning, Gantt Charts.
LEARNING OUTCOMES:
Participants will learn how to:
- Effectively initiate
a change
- Guide those affected
by the change through the process
- Use resistance to
facilitate communication about the change
- Implement the change
so it will become part of the culture
- Involve all levels
in the change process
REQUIRED TEXTBOOK(S) AND
MATERIALS:
All materials will be provided.
COURSE OUTLINE:
1. The Leader’s Role
• Change itself
• The shock of change
• Overt and covert aspects of change
• Understanding reactions to change
• Being a change master
2. Preparation for Change
• Being clear about your mission, vision and values
• Goals for the change
• Metrics for knowing you have arrived
• Key Action One: “Anticipate”: Why the change
3. The Change Process
• Unfreeze
• Move/transition
• Refreeze
4. Ending Stage (Unfreeze)
• Breaking the news
• Key Action Step Two: “Adapt”: Ask for reactions
• Honoring resistance
• Identifying what will, will not change
• Separation from the old
5. Transition Stage
• Communication plan implemented
• Key Action Step Three: “Accept”: Clarify misunderstandings
• Focus on the future
• Building support
• Key Action Step Four: “Adopt”: Involvement of those affected by the
change
• Stress relievers: celebrate milestones
6. New Beginnings Stage (Refreeze)
• Celebrate implementation of change
• Reward champions who assisted
• Key Action Step Five: “Arrive”: Ask for support and commitment
• Review honestly the ups and downs of the process
• Assess acceptance by culture of the new beginnings
• Key Action Step Six: “Allocate”: Act to Hold the Gain
• Act to hold gains with Action Plan
METHOD OF EVALUATION:
Through observation of assigned exercises, open questions and class
discussion, attendance, and an evaluation form, the student will
demonstrate his/her ability to successfully complete the required
outcomes. Certificates of Attendance are given to all students who
complete the 7 hours of course work. CEU credit will be assigned a grade
of “S” Satisfactory.
Register online below or call
“The Quality Center”, 901-543-3530;
email:
tfranks@memphischamber.com: Fee: $299/$279 (Chamber discount)
Call for discount for two or more from same organization.
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