Executive Education Seminars by David O. Compton.
(All seminars can be formatted for in-house presentations)
See our Events Calendar for public dates, or
Contact The Quality Center, 901-543-3530 to arrange in-house workshops.

Adventures in Attitudes:
After 50 years as one of the most widely attended learning systems for staff at all levels, this seminar is now renamed “AiA Classic”. Over 5 million persons have participated in this process that currently engages attendees in 74 projects during this 3 day experience. It can be modified into three-hour units during 10 sessions. Key topics covered are: communication, adaptability, personal management, group effectiveness, and leadership. Participants practice the skill and strategies organizations need most from today’s associates.

Change: Leading Organizational Change
CEOs, Directors, Managers, and Supervisors all must take the lead in a new order of things that have never been done before. They must each at their level deal with the shock factors brought by the requirement to change or fail. New approaches must be taken today for success tomorrow. During this one day seminar, associates are asked to track a current or near future change in their company. They delve into the three major aspects of change: Unfreeze, Transition, and Refreeze. They identify their six “A” of action for change: Anticipation, Adapt, Accept, Adopt, Arrive, and Allocate. Seven hours of developing your draft change model.

Conflict Management: From Lose-Lose to Win-Win:
Interpersonal, intrapersonal, intra group and intergroup issues plague all associates at work, community and home life. Discover what conflict is, its impact both positively and negatively. Using the “Dealing with Conflict Instrument” attendee will gain insight to their own style of handling conflict and determine how to use the five conflict styles in the future. Through the use of role-play, group decision-making, the DWCI profile and a comprehensive study of conflict associates will gain new skills to manage the conflicts of their life.

Diversity: Making It Work for You:
Diversity is not a fad. It is not only about race and gender. The workplace today demands all associates with a multitude of differences pull together to accomplish their common mission. The Discovering Diversity Profile serves to open the opportunity for discussion about each associate’s knowledge, understanding, acceptance and behavior of their co-workers. Attendees are encouraged to create an organizational climate that fosters positive work relations, openness to new ideas, individual growth and builds alliances of inclusiveness. The greatest learning comes from fellow associates sharing how prejudice, discrimination and stereotyping have impacted each person in some way along life’s journey. Seven interactive hours.

Essential Skills for Managers and Supervisors
A two day course for supervisors that focuses on the practical side of work with others. The DiSC Profile and the Dealing with Conflict Instrument lay the foundation for knowing ones self and the insights to work more effectively with their team. Each experiential exercise provides new abilities to be the leader that develops team members and contributes to the company. Major topics include: role of supervisor, communication, recognition, feedback, delegation, consensus, team growth stages, and performance review, and goal setting with vision and values.

Strategic Planning for Balanced Results:
A practical one day of developing the step by step processes to plan for the future. Based on identified values of the organization, participants construct their vision and mission of the company with essential Key Result Areas, Measurable Indicators, Specific Objectives and Action Plans. Key topics include ownership though involvement, Pareto’s 80/20 Rule, common terms for a common language, five elements of good objectives, and implementation steps of the plan.

Teaming Effectively:
This one day full of experiential exercises allows attendees to gain first hand knowledge about working together effective. Using pre-work to complete the DiSC Indra online profile each person is prepared to discuss ways they interact with others on the team. Trust is identified as the key element for effectiveness. Demonstrations show the importance of sharing of resources. Building upon consensus and moving past group think helps team members creatively problem solve.

Time Mastery:
Use of the Time Mastery Profile, and its 12 categories, aids each person to identify negative habits and change them into positive methods of managing self. A process for using the weekly compass helps keep people on track to accomplish their goals. The twelve critical areas which are covered are: Attitudes, Goals, Priorities, Analyzing, Planning, Scheduling, Interruptions, Meetings, Written Communications, Delegation, Procrastination, and Team Time. Two profiles, one great result! Participants complete the "Time Mastery" profile in the seminar and a similar profile online two months later.

Six new ready to use half-day programs from Inscape Publishing:
All use an online assessment to be taken before the seminar, have fully scripted leader’s guide, participant’s guide individualized with results from assessment, PowerPoint files built with video synchronized into the presentation. Title of this series is: idXready (instructional design accelerated--ready to use): The six topics include Frontline Management, Team Conflict, Team Talents, Collaborative Skills for Teams, DiSC Powered Selling, Improving Your Listening Skills.

Customer Satisfaction:
Customer service does not go in the right direction. Customer Satisfaction hits the nail on the head. Focus of this seminar is on "Attitude and Behavior" that will make the difference when dealing with customers whether internal or external customers. The "Six Steps to  Customer Satisfaction" for face-to-face or telephone interaction will be applied and practiced for effectiveness. Emphasis is given to problem-solving with the customer.