Baldrige Self-Assessments for Manufacturing, Service, Healthcare Organizations, and Schools involve all levels of employees in an organization-wide strategic planning initiative, and provides a true benchmark for evaluating quality readiness when applying for corporate, community, or state awards that are patterned after the Baldrige model (or the national Baldrige award itself). Organized in a straightforward format, these dynamic workbooks enable participants to immediately grasp how to use the Baldrige award criteria to perform an organizational "climate check" and to foster strategic improvement by employees at every level. The workbook is written in layman's language that translates complicated phrasing, compound questions, and explanation notes into understandable terms and suggestions that can be used to spearhead improvement.

These workbooks are designed to help employees and employee teams conduct a comprehensive assessment, write a quality award application, and use for strategic planning within their organizations. Based on the Malcolm Baldrige National Quality Award criteria for performance excellence, the workbooks contain areas in which employees can assess short and long-term strategic improvements and develop or enhance their organization's existing business planning process.

A practical breakdown of the Baldrige questions will prove useful in writing an application for any corporate, city, state, or national quality award that is based on Baldrige criteria. In addition, these assessment workbooks are excellent tools for encouraging total employee involvement in any organization or school's strategic planning process.

About the Author

Dr. Donald C. Fisher is a three-year veteran of the Board of Examiners for the prestigious Malcolm Baldrige National Quality Award and has judged quality performance based on the Baldrige criteria for more than 100 leading organizations worldwide. Dr. Fisher is the author and co-author of a number of books. Among these are "The Simplified Baldrige Award Organization Assessment," "Demystifying Baldrige," " Measuring Up to the Baldrige," "Baldrige on Campus," and "The Baldrige Workbook for Healthcare" Furthermore, he serves on numerous quality boards as a Baldrige judge throughout the United States.

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