Let Dr. Fisher and his staff of quality professionals help your organization become world-class by conducting an assessment. Contact the Mid-South Quality-Productivity Center for a price quote regarding an assessment for your organization!

22 North Front Street, Suite #200, Memphis, TN 38103.
Phone (901) 543-3530; or fax (901) 543-3510, or
email: DFisher@MemphisChamber.com.

Dr. Fisher has authored and co-authored five books which address every sector of the economy on how to use the Malcolm Baldrige National Quality Award criteria to assess organizations and institutions.  He has advised many companies, given and received many awards.  Below are photos of five of those occasions.  See who some other satisfied Baldrige Assessment clients are!

Gate Gourmet International is a division of SwissAir of Zurich, Switzerland. Dr. Donald C. Fisher (right) has served as an advisor for Gate Gourmet's Global quality project named "Global Service Excellence." On a recent trip to Arbon Switzerland, Dr. Fisher gave a presentation to managers that are participating in the global pilot group to formalize the project. In addition to Dr. Fisher's presentation, presenters from Gate Gourmet International included Claudia Glueck (Global Manager of Quality Assurance), Nicolas Gueissaz (Executive Vice President of Global Operations), and Henning Boysen (President and CEO).

See also http://www.gategourmet.com/797/829/870/1685/1686/1687.asp

Dr. Patrick Fottrell, President of National University of Ireland, Galway, accepts two of Dr. Fisher's books, Baldrige on Campus and Demystifying Baldrige, following a Baldrige Assessment Workshop on the Ireland campus. (Pictured are Professor Jim Gosling, Chair of Committee for Academic
Quality Improvement; Dr. Ruth Curtis, Vice President for Development and External Affairs; Dr. Patrick Fottrell, President; Dr. Donald Fisher; Professor Jim Ward, Vice President for Human and Physical Resources.)

Dr. Fisher received a certificate from Dr. Sheila Widnall, Secretary of the Air Force at the Pentagon in Washington after serving as a senior judge for the Baldrige-based U.S. Air Force award.

Dr. Fisher presented a book to Mr. Cassam Uteem, President of the Republic of Mauritius, during his trip to lead site visit teams for that nation's first national quality award based on the Malcolm Baldrige National Quality Award criteria.

Dr. Fisher delivered an institutional Baldrige Assessment to Vice President of Business and Finance, John Kirk, and Vice President of Academic Affairs, Dr. Robert Palinchak of Southwest Tennessee Community College.

• served three years (1989-1991) on the Malcolm Baldrige National Quality Award Board of Examiners;
• is currently serving in his fifth year as a national Baldrige consultant for the National Association for College and University Business Offices (NACUBO) in Washington, DC. He wrote Baldrige criteria for their award and provided feedback reports on all college and university applicants;
• served as a visiting scholar to the nation of Mauritius for their first Baldrige award. Led seven Baldrige site visit teams and served as their first judge for the award. The trip was sponsored by the World Bank;
• is in his second year as a Member of the Panel of Judges, President's Quality Award, Washington, DC;
• taught Board of Examiners for the Tennessee Quality Award (TQA) for two years;
• is serving his sixth year as a Judge for the Tennessee Quality Award;
• is serving as a Member of the Board of Directors for the Tennessee Quality Award;
• is serving in his second year on the Board of Judges for the Rochester Institute of Technology (RIT) - USA Today Quality Cup Team Award;
• appointed to conduct the examiner training for the Commonwealth of Kentucky Quality Award (CKQA) for 1998;
• served as a judge for the first Commonwealth of Kentucky Quality Award (CKQA) during 1997;
• is serving on the Editorial Advisory Board of the Quality Observer International News magazine.

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See who some other satisfied Baldrige Assessment clients are!